Many players have questions about Lolajack casino before they deposit their first euro — here are the honest answers. This guide walks you through sign-up, bonus calculations, payment methods, and common issues, so you can play with confidence.
Prerequisites
- A stable internet connection and a modern browser (Chrome, Firefox, Safari, Edge).
- A valid email address and a mobile phone for verification.
- You must be at least 18 years old (or the legal gambling age in your country).
- Accepted payment methods: Visa, Mastercard, Skrill, Neteller, Paysafecard, and bank transfer.
- Ensure you are in a jurisdiction where online gambling is legal.
- Have your ID ready (passport or driving licence) for KYC verification.
How to Sign Up
- Visit the casino website using the link above.
- Click the « Sign Up » or « Register » button – usually at the top right.
- Fill in the registration form: username, password, email, full name, date of birth, and address.
- Select your preferred currency (EUR, USD, etc.).
- Agree to the terms and conditions and confirm you are over 18.
- Verify your email by clicking the link sent to your inbox.
- Complete your profile and optionally set deposit limits.
Calculating Your Bonus
Most welcome bonuses match your first deposit by a percentage up to a maximum amount. For example, a 100% match bonus up to €500 means you deposit €500 and receive an extra €500 in bonus funds, giving you €1,000 to play. However, bonuses come with wagering requirements (playthrough). Let’s calculate your effective bonus value.
Example: Deposit €200, get a 100% bonus (€200 bonus). Wagering requirement: 35x (bonus + deposit). Total to wager: 35 × (€200 + €200) = 35 × €400 = €14,000. If the game contribution is 100% for slots, you need to spin €14,000 before withdrawal. The expected loss during wagering depends on the house edge. For a slot with 96% RTP, the house edge is 4%. Expected loss = €14,000 × 0.04 = €560. Since you only have €400 total funds, you will likely lose the bonus and part of your deposit. The bonus is only profitable if you are lucky or find high RTP games. Important: Always read the bonus terms for maximum bet limits and game restrictions.
Licence & Player Protection
The casino operates under a Curacao eGaming licence (sub-license). This means it is regulated but not as strictly as Malta or UK licences. Your funds are held in segregated accounts, but there is no government-backed deposit insurance. For EU players, winnings from Curacao-licensed casinos may be subject to local income tax – check your country’s tax laws. Responsible gambling tools include deposit limits, time-out periods, and self-exclusion. If you have a problem, contact gambling support organisations.
Deposits & Withdrawals
Minimum deposits start at €10, and withdrawals from €20. The casino uses SSL encryption for transactions. Withdrawals are processed within 24–72 hours, but bank transfers can take 3–5 business days. E-wallets are fastest. See the table below for details.
| Method | Min Deposit | Min Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1–3 days | Free |
| Skrill | €10 | €20 | Instant | Free |
| Neteller | €10 | €20 | Instant | Free |
| Paysafecard | €10 | €20 (via bank) | 1–3 days | Free |
| Bank Transfer | €20 | €50 | 3–7 days | May apply |
Common Problems & Fixes
- Login issues: Clear browser cache or try incognito mode. If you forgot your password, use the « Forgot Password » link.
- Verification delays: Upload clear photos of your ID and a recent utility bill. Contact support if still not approved after 48 hours.
- Bonus not credited: Ensure you entered the bonus code during deposit. Some bonuses require a minimum deposit amount.
- Withdrawal pending: Check if your account is fully verified. Withdrawals may be held during bonus wagering.
- Game not loading: Update your browser or enable JavaScript. Try a different browser or device.
- Country restriction: If you cannot register, your country may be blocked. Use the live chat to confirm.
Need to Know
How do I change my password?
Go to account settings and select « Change Password ». You will need your current password and a new one.
Can I play on mobile?
Yes, the casino is a mobile-optimised website that works on all smartphones and tablets. No app is required.
What is the minimum age?
You must be at least 18 years old in most jurisdictions, but some countries may have higher age limits.
How do I close my account?
Contact customer support by live chat or email and request account closure. You may also self-exclude through responsible gambling settings.
Are there any fees on withdrawals?
No fees are charged by the casino, but your bank or e-wallet may apply their own fees.
How long does KYC verification take?
Usually within 24 hours, but it can take longer if documents are unclear.
What currencies are accepted?
EUR, USD, BTC, and several others. Check the cashier for the full list.
Worth Knowing
The casino offers a VIP programme with five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Points are earned by playing real money games – typically 1 point per €10 wagered on slots, less for table games. Accumulate points to unlock tier upgrades. Benefits include faster withdrawals, higher deposit limits, personal account managers, and exclusive bonuses. For example, Diamond members receive up to 15% cashback and a dedicated VIP host. Loyalty points can be exchanged for bonus credits or free spins.
Remember to gamble responsibly. Set a budget and stick to it. If you ever feel you are losing control, use the self-exclusion features. Good luck and have fun!
